WebPT Support | Options
  • 22 Aug 2023
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WebPT Support | Options

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Article Summary


WebPT's family of products each has its own dedicated support team. Check out the information below to identify where you can get the help you need.

WebPT | Product Support

ProductKnowledge BaseAssistance and Support
WebPT EMRhttps://discover.webpt.com/docs/webpt
  • Connect with us by email at support@webpt.com.
  • Start a Live Chat (located in the lower-left corner of your screen).
  • For urgent issues or questions requiring an immediate response, call us at 866-221-1870, option 2, option 1.
Therabillhttps://therabill.zendesk.com/hc/en-usReach out to support@therabill.com or call 1-866-221-1870, option 2, option 2.
  • All of your existing RevFlow email support options remain
  • Contact revflowsupport@webpt.com for general service or call 1-866-221-1870, option 2, option 3.
WebPT Billinghttps://discover.webpt.com/docs/billingReach out to webptbillingsupport@webpt.com or call 1-866-221-1870, option 2, option 3.
Reachhttps://discover.webpt.com/docs/webpt-reachEmail reachsupport@webpt.com
HEPhttps://discover.webpt.com/docs/webpt-home-exercise-program-hepEmail reachsupport@webpt.com
Patient Portal (Reach)https://discover.webpt.com/patients/docsEmail help@strivehub.com
WebPT Localhttps://discover.webpt.com/docs/webpt-local-1Email reachsupport@webpt.com
Referral ManagementEmail rrmsupport@webpt.com
Advanced Reportinghttps://discover.webpt.com/docs/webpt-premium-analyticsEmail reportingsupport@webpt.com
Keethttps://discover.webpt.com/docs/keetEmail keetsupport@webpt.com
  • Open a case with us at any time,
  • Start a live chat Monday-Thursday from 10 am ET (7 am PT) to 6 pm ET (3 pm PT)
  • Reach us by phone at (503) 525-0275 opt 2

WebPT | Account, Billing, and Marketplace Assistance

Help withFor Assistance
Patient BillingCall 1-800-478-2778
Member Services/Account Updates
  • Check out Account Updates guide, then reach out to success@webpt.com
  • If you'd like to add or remove a clinic location, adjust the number of your subscriptions, or make demographic updates (i.e. update address, add a decision-maker, new logo, etc.) please reach out to memberservices@webpt.com or call 1-866-221-1870, option 2, option 4.
Invoices and Billing
Practice Billing or Financial HealthReach out to your assigned Hub Manager
WebPT CEUFor WebPT CEU account inquiries email marketplace@webpt.com

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